Riptide Integrates with Onfleet

GPT-Powered 3-Way Messaging for Last Mile Delivery

 

Riptide is the first 3-way messaging platform that uses GPT/Gen AI and SMS text to connect customers, drivers, dispatchers, technicians, warehouses, and shippers in a single text conversation resulting in improved efficiency and fewer reattempts, refunds, and service failures.

 

See how it works in real delivery situation in our videos and schedule a meeting with Riptide to get started.

 

Streamline Your Operations

Delivery Copilot is Riptide's new revolutionary GPT/Gen AI engine that increases dispatcher and support productivity by 2-3X.

Copilot integrates with Onfleet and streamlines your operations. 

Unified Communication

Bridging the gap in the delivery ecosystem, Copilot orchestrates seamless text-based interactions among customers, drivers, dispatchers, technicians, warehouses, and shippers.

Inteligent Oversight

With the capability to review thousands of conversations, Copilot discerns the ones that necessitate dispatcher intervention, ensuring only crucial issues get your team’s attention.

Automated Updates

(Coming Q4 2023) Copilot will updateOnf leet in real-time, drawing from customer conversations toupdate critical delivery information.

Multilingual Support

(Coming Q4 2023) Copilot will shatter language barriers by offering translations across 20 languages, enhancing clarity and accessibility in communications.

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Try Delivery Copilot for Free

Onfleet customers can now be the first to get access to our revolutionary GPT/Gen AI engine for free.

Redefine Last Mile Delivery Communication

Merging Riptide’s GPT-powered 3-way text platform with Onfleet’s infrastructure ensures that businesses benefit from bringing dispatchers, drivers, and customers together, particularly critical for sectors with high delivery failure costs and those navigating regulatory challenges. Riptide redefines last-mile delivery communication by:

Eliminating Miscommunication

Drivers, dispatchers, and end-customers are all in on the SMS text conversation in the same thread.

Scaling Customer Conversations

Copilot manages the conversations, increasing dispatcher and support productivity by 2-3x.

Improving Dispute Resolution

All conversations are archived and cross-referenced with meta data for easy access.

Providing White Glove Experience

Eliminate phone call queues and endless call trees allowing you to resolve issues in minutes.

Lowering Operation Costs

Copilot orchestrates drivers and dispatchers to tag team responses to customers making deliveries more efecient, with fewer reattempts.

Streamlining Support Process

Lower inbound call volumes and reduce issue resolution times by involving everyone in the conversation.

See How it Works

Caroline needs her BBQ

The delivery is late, and Caroline isn't home. She needs the grill set up in the backyard and all the packaging gone. Watch how Riptide responds to Caroline, alerts the dispatcher, and follows up on the dispatcher's request to make things right for Caroline.

Driver needs a gate code

The driver gets to Caroline's house and needs a gate code to get in. Watch how he messages Caroline directly to get the information he needs.

Who's going to pay for this?

The dispatcher wants to know why the delay happened and who should pay for the extra set up service for Caroline. Watch as Riptide contacts the driver and shipper to learn what happened and shares the outcome with everyone, including Caroline, who's delighted!