Riptide Integrates with Onfleet
GPT-Powered 3-Way Messaging for Last Mile Delivery
Riptide is the first 3-way messaging platform that uses GPT/Gen AI and SMS text to connect customers, drivers, dispatchers, technicians, warehouses, and shippers in a single text conversation resulting in improved efficiency and fewer reattempts, refunds, and service failures.
See how it works in real delivery situation in our videos and schedule a meeting with Riptide to get started.
Streamline Your Operations
Delivery Copilot is Riptide's new revolutionary GPT/Gen AI engine that increases dispatcher and support productivity by 2-3X.
Copilot integrates with Onfleet and streamlines your operations.
Unified Communication
Bridging the gap in the delivery ecosystem, Copilot orchestrates seamless text-based interactions among customers, drivers, dispatchers, technicians, warehouses, and shippers.
Inteligent Oversight
With the capability to review thousands of conversations, Copilot discerns the ones that necessitate dispatcher intervention, ensuring only crucial issues get your team’s attention.
Automated Updates
(Coming Q4 2023) Copilot will updateOnf leet in real-time, drawing from customer conversations toupdate critical delivery information.
Multilingual Support
(Coming Q4 2023) Copilot will shatter language barriers by offering translations across 20 languages, enhancing clarity and accessibility in communications.
Try Delivery Copilot for Free
Redefine Last Mile Delivery Communication
Merging Riptide’s GPT-powered 3-way text platform with Onfleet’s infrastructure ensures that businesses benefit from bringing dispatchers, drivers, and customers together, particularly critical for sectors with high delivery failure costs and those navigating regulatory challenges. Riptide redefines last-mile delivery communication by:
Eliminating Miscommunication
Drivers, dispatchers, and end-customers are all in on the SMS text conversation in the same thread.
Scaling Customer Conversations
Copilot manages the conversations, increasing dispatcher and support productivity by 2-3x.
Improving Dispute Resolution
All conversations are archived and cross-referenced with meta data for easy access.
Providing White Glove Experience
Eliminate phone call queues and endless call trees allowing you to resolve issues in minutes.
Lowering Operation Costs
Copilot orchestrates drivers and dispatchers to tag team responses to customers making deliveries more efecient, with fewer reattempts.
Streamlining Support Process
Lower inbound call volumes and reduce issue resolution times by involving everyone in the conversation.