Meet Riptide at booth D3 at HumanX!

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Rescue your customers from
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Introducing Ripley™ 

AI Agent to Orchestrate Conversations for Frictionless Service at Scale

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Riptide
AAA

13M Members Across 14 States Rely on
Ripley AI Agent for Roadside Assistance

“Finally, we can involve members at scale because Ripley intelligently handles their replies--whether that’s additional information about their location or questions about the technician’s ETA. Meanwhile, our staff only steps in when Ripley isn’t certain, which reduces our dispatch handling time by 50% while increasing overall member satisfaction.”

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Vice President of Automotive Services Scott VerBracken

Optimize Efficiency and Enhance Customer Experiences at Scale

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Increased Satisfaction Across Network
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Introducing Ripley

The Only AI Agent to Orchestrate Conversations for Frictionless Service

  • Converse with every customer at every step of their journey

  • Orchestrate who to update and who to ask for help

  • Respond to keep customers involved and everyone in sync

  • Act to update and resolve issues
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Ripley

Ripley Solves Trust, Scalability, and Time to ROI

dispatcher
Ripley Is Never Alone
Unlike other generative AI applications, Ripley knows your team is always there, what they know, and how to reach them if she’s unsure.
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Trust Starts with Asking for Help
Large language models (LLMs) are motivated to generate a response and hallucinate rather than give up. Ripley gives the LLM a different choice. If you don’t know, ask someone who does for help.
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Scale Swiftly and Safely
Don’t wait for the perfect all-knowing AI. Ripley lets you tap the brilliance of your team by reliably involving them in the conversations.
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Ripley Can Start on Day One
Release Ripley into the wild without worry and watch containment improve as she gets smarter. When Ripley creates a case and chats with your agents for answers, she also categorizes conversations to support coaching. 

Riptide Features for Frictionless Service

Smart Notifications

  • Start conversations with details
  • Encourage engagement at key moments
  • Notifications that flow through Ripley to weave into and reference the multiparty conversation

Multiparty, Multichannel, Multilingual Live Chat

  • Ripley messages with everyone at the same time
  • On their phone through SMS, on the web, or natively in Salesforce
  • In their language, translating for everyone else

Real Time Understanding of Your Service

  • Service isn’t static. Real-time data is critical
  • Ripley taps your service platform to know what’s happening
  • Riptide creates a “real-time digital twin” of each work order
  • Helps Ripley know what your customers and team know

Conversational Insight

  • Conversations show what customers think and where your service gets stuck
  • Ripley identifies most common, most frustrating issues
  • With “digital twin” data, pinpoint opportunities to remove friction in your service

About Riptide

Riptide is an Intelligent Communication Company with patented multi-party communication solutions that enhance customer experiences for service and delivery companies. 

Salesforce

Riptide is Integrated with Salesforce Service Cloud

Riptide SOC Compliant Badge

Riptide Is SOC 2 Compliant for Secure Data Handling

Patented

U.S. Patent No. 12,101,362 – Dynamic Provisioning for Multiparty Conversations across Service Delivery Networks on a Single Communication Channel

U.S. Patent No. 12,199,936 – Multiparty Communication Using a Large Language Model Intermediary